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Office of Management and Budget : ePay

ePay Frequently Asked Questions

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What is ePay?
A secure online electronic view of pay information, advice or live paycheck data.  (back to top)

What is my EMPL ID?
Your EMPL ID is a six-digit employee identification number assigned by the State of Delaware.  (back to top)

Where do I find my EMPL ID?
Locate your six-digit EMPL ID on a previous printed advice or live paycheck stub or contact your Human Resources and/or Payroll Office for assistance.  (back to top)

How do I access ePay to view my paycheck?
Follow the instructions on “How to Access ePay” page in the Employee Packet, the ePay Quick Reference Guide or the Employee Wallet Card.  (back to top)

How soon will I be able to view my current advice or live paycheck data?
Employees are able to view pay data online on the Wednesday before a Friday payday. If payday Friday is a Federal/State holiday, the data is available prior to the scheduled payday.  (back to top)

Can I access the system from home?
ePay is a secure online access available 24 hours a day, 7 days a week from any commputer with internet access with Internet Explorer 6 or higher or Firefox.  (back to top)

What if I do not have access to a computer?
Contact your Human Resources and/or Payroll Office for further instructions or visit a local public library. For a current list of Library locations, please visit www.state.lib.de.us.  (back to top)

What if my paycheck is wrong?
Contact your Human Resources and/or Payroll Office.  (back to top)

What happens if my direct deposit is not posted to my account(s) on payday?
Contact your Human Resources and/or Payroll Office.  (back to top)

What if I work for more than one State Agency or School District?
You can view all earnings for all jobs using ePay. The View Paycheck summarizes all earnings from all jobs.  (back to top)

What if I work for more than one State Agency or School District? How will I see my earnings?
Earnings from individual jobs are not reflected separately. The View Paycheck summarizes all earnings from all jobs per earnings type (Regular Pay, Overtime, etc.) by the hourly rate.  (back to top)

With the new early ePay view, will payday always be on Friday?
Payday has not changed and is bi-weekly on Friday, unless there is a Federal/State holiday on payday Friday.  (back to top)

Will my direct deposit be available sooner?
No. Direct deposit transactions and/or funds are posted on payday Friday, unless payday Friday is a Federal/State holiday. Direct deposit and/or funds will be available on the scheduled payday.  (back to top)

What happens if my direct deposit is not correct?
Contact your Human Resources and/or Payroll Office.  (back to top)

What if I need a copy of my advice or pay-stub for proof of income?
Access your pay data securely online and print a copy of the specific advice or live paycheck data.  (back to top)

Who do I contact with questions about my advice or live paycheck data?
Contact your Human Resources and/or Payroll Office.  (back to top)

Will ePay automatically log me out?
As a security measure, after 20 minutes of inactivity, the system will automatically log you out.  (back to top)

What is a strong password?
A strong password is case sensitive and must be a minimum of eight characters long and must contain alpha characters, which may be upper or lower case, at least one westernized Arabic numeral (1, 2, 3, 4, 5, 6, 7, 8, 9) and at least one non-numeric special character (! @ # $ % ^ ( ) ?).  (back to top)

Will my strong unique password automatically expire after a set number of days?
The system automatically prompts you to change your strong password every 90 days.  (back to top)

How long is my prior pay data available to view online?
Prior online pay data is available for a minimum of 18 months for active employees.  (back to top)

Will assistance be available if I have questions about logging in or accessing my pay data online?
The toll-free Employee Self-Service Call Center, 1-866-751-7833 provides an automated system for password resets. If additional assistance is required, choose Option #1 to leave a voicemail message. Or you may contact your Human Resources or Payroll Office.  (back to top)

What if I have entered the wrong password too many times and get locked out?
Contact the Employee Self-Service Call Center toll-free at 1-866-751-7833.  (back to top)

Can anyone else see or access my pay information online?
Access is employee-specific and only available to you. Protect your confidential pay data; do not share your login information. As always, your Human Resources and Payroll Offices have system access to your pay data.  (back to top)

Should I give my login information to anyone?
Access is employee-specific and only available to you with your user id and secure password. For security purposes, do not share your login information with others.  (back to top)

How do I view my final paycheck data after I leave State service?
Access to PHRST Self-Service, including ePay, eBenefits, and Time & Labor Self-Service, is inactivated when you terminate or retire. You may need to contact your Human Resource or Payroll Office to print your final pay data.  (back to top)

How do I view my pay data after I retire?
The State of Delaware Pension system is not linked to ePay or the Employee Self-Service web site. Contact the Pension Office for information.  (back to top)

Will my W-2 be electronic?
Your W-2 is mailed to your home address.  (back to top)
Last Updated: Thursday September 03 2009
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