Office of Management and Budget : Employee Communications : ePay

Employee Self-Service Frequently Asked Questions

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What is Employee Self-Service?
Employee Self-Service is a secure online website for State Employees to update and view personal information such as Home and Mailing address, Phone Numbers, Emergency Contacts, Email Address, Ethnicity and Disability.

Employees can also view pay and benefits information, make benefit changes during the annual Open Enrollment and, for Time & Labor Organizations, view Leave Balances and/or enter their own time into Time & Labor.

Employees can also choose to receive a paper W-2 form through the U.S. Mail or obtain it online. Online W-2 forms will be available January of every year. The first available calendar year for online W-2 forms is 2013. W-2 forms prior to 2013 are not available online.  (back to top)

How do I access Employee Self-Service?
Employee Self-Service Login  (back to top)

Can I access the system from home?
Yes. Employee Self-Service is a secure online website available 24 hours a day, 7 days a week.  (back to top)

What Internet Browser is required?
The following browsers/versions are supported:

  • Internet Explorer 8.x
  • Internet Explorer 9.x
  • Firefox 5+
  • Safari 5+
  • Chrome 12+

Work Computer
If your work computer does not have one of the versions above, contact your IT Department.
Home Computer
If your home computer does not have one of the versions above, it is recommended that you upgrade to the appropriate browser version.  (back to top)

Can I access Employee Self-Service with my Mobile Device (Smart Phones and/or iPhones)?
If your mobile device has a data plan, the website is accessible.  (back to top)

What if I do not have access to a computer?
Contact your Human Resources and/or Payroll Office for further instructions or visit a local public library. See the Delaware Division of Libraries website for a current list of library locations.  (back to top)

What is my Employee Id (EMPL ID)?
Your Employee Id is a six-digit employee identification number assigned by the State of Delaware.  (back to top)

Where do I find my Employee Id (EMPL ID)?
Locate your six-digit Employee Id on a previously printed pay advice or live paycheck stub or contact your Human Resources and/or Payroll Office for assistance.  (back to top)

What if I forget my password?
If you have set-up your Challenge Questions and Answers, the “Forgot Password?” feature allows you to reset your password without sending a form or waiting for someone to return a new password to you. Instructions for resetting your password. You will need to know the answers to your challenge questions.  (back to top)

Does the system lock me out if I enter the wrong password?
The system will lock the user account after five incorrect password attempts.  (back to top)

What if I have entered the wrong password too many times and get locked out?
Contact the Employee Self-Service toll-free Call Center at 1-866-751-7833, Monday – Friday, 8:00 AM – 4:30 PM.  (back to top)

What are the password requirements?
Password must not have been used before.
Password must not match or contain first or last name.
Password must be at least 10 characters long.
Password must contain at least 1 numeric character.
Password must contain at least 1 special character.
Password must contain at least 1 uppercase letter.
Password must not match or contain your Employee Id.  (back to top)

Does my password automatically expire after a set number of days?
The system automatically prompts you to change your password every 90 days.  (back to top)

Does Employee Self-Service automatically log me out?
As a security measure, after 20 minutes of inactivity, the system will automatically log you out.  (back to top)

When can I view my current advice or live paycheck data?
Employees are able to view pay data online on the Wednesday before a Friday payday. If payday Friday is a Federal/State holiday, the data is available prior to the scheduled payday.  (back to top)

What if my paycheck is not correct?
Contact your Human Resources and/or Payroll Office.  (back to top)

What if my direct deposit is not correct?
Contact your Human Resources and/or Payroll Office.  (back to top)

What if my W-2 is not correct?
Contact your Human Resources and/or Payroll Office.  (back to top)

What happens if my direct deposit is not posted to my account(s) on payday?
Direct deposit transactions and/or funds are posted on payday Friday, unless payday Friday is a Federal/State holiday. Direct deposit and/or funds will be available on the scheduled payday. If your funds are not in your account on payday, contact your Human Resources and/or Payroll Office.  (back to top)

What if I work for more than one State Agency or School District? How will I see my earnings?
Earnings from individual jobs are not reflected separately. The View Paycheck summarizes all earnings from all jobs per earnings type (Regular Pay, Overtime, etc.), and by the hourly rate.  (back to top)

What if I need a copy of my pay advice or pay-stub for proof of income?
Access your pay data securely online through Employee Self-Service and print a copy of the specific advice or live paycheck data.  (back to top)

Who do I contact with questions about my pay?
Contact your Human Resources and/or Payroll Office.  (back to top)

How long is my pay data available to view online?
Prior online pay data is available for a minimum of 18 months for active employees.  (back to top)

Is assistance available if I have questions about logging into or accessing Employee Self-Service?
The toll-free Employee Self-Service Call Center, 1-866-751-7833 operates Monday through Friday from 8:00 a.m. to 4:30 p.m. for login assistance. Voicemail is available after hours. You may also contact your Human Resources or Payroll Office.  (back to top)

Can anyone else see or access my pay information online?
Access is employee-specific and only available to you. Protect your confidential pay data; do not share your login information. As always, your Human Resources and Payroll Offices have system access to your pay data.  (back to top)

Should I give my login information to anyone?
Access is employee-specific and only available to you with your Employee Id and secure password. For security purposes, do not share your login information with others.  (back to top)

How do I view my final paycheck data or W-2 after I leave State service?
Access to Employee Self-Service, including personal information, pay data, benefits, W-2 forms, and Time & Labor is inactivated when you terminate or retire. You may need to contact your Human Resource or Payroll Office to print your final pay data. W-2 forms are printed and mailed to employees who worked during the year but are not active employees at the time W-2s are generated for the year.  (back to top)

I am a State employee and also work for the Department of Elections as an election poll-worker. Are my election poll-worker earnings and W-2 available for viewing through Employee Self-Service?
No, election poll-worker payments are made through the State's financial system, not the payroll system. Therefore, they cannot be viewed through Employee Self-Service.

In prior years, the election poll-worker earnings were added to employee's State wages and reported on a single W-2. Beginning with the W-2 for calendar year 2013, State employees who also receive payments as election poll-workers, will receive a separate paper W-2 via the U.S. mail for just the election poll-worker payments.

If you choose (consent) to stop receiving paper a W-2 for your State employee earnings, you will still get a paper W-2 for your election poll-worker payments. If you do not choose to stop receiving paper W-2's for your State employee earnings, you will receive two printed W-2's via U.S. mail. Employees must report the earnings from both W-2s when filing annual taxes.  (back to top)




Last Updated: Monday November 18 2013
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